Help & Frequently Asked Questions

Help & Frequently Asked Questions

Welcome to the Help and Frequently Asked Questions Resources Area.

For Parents

How do I place an order?

Each school we partner with has their own unique online store. The store designed to make it as easy as possible for you to purchase your child's device bundle e.g. device, case, services & eBooks. The link for an online store can be found on each school website. Simply click on the link and follow the straightforward steps.

If you would like to see an example of how the order process works please click on the video below. (Please note, pricing provided is a sample)

This is a link to youtube!

 

When will my child receive their device?

Provided the bundle is ordered before the deadline date (issued to you by the school), the device will be ready for the deployment day (indicated on your order confirmation email) in the school. On this day Wriggle will deliver a workshop to the students covering topics such as device features, accessing eBooks, understanding restrictions, acceptable usage, tips and tricks, etc. This session lasts for approx. 1hr 30 mins and class times will be communicated by the school. 

Please note, Wriggle do not ship devices directly to your home address in advance of the deployment.

When I order an eBook how long will it take until it appears on the device?
  • Orders placed over the summer months (June - August)
    • These eBooks will be assigned to the students accounts in-time for their return to school at the beginning of term.
  • Orders placed during the school year (September - May)
    • From time of payment these eBooks will be assigned to the students account within approximately 5 working days.

(In order to retrieve these eBooks please logout and back into the relevant publisher applications (Edco, Folens, CJ Fallon etc)

 
My child is missing an eBook from their order.
  • Please check your receipt to ensure this eBook was ordered.
  • Please ensure your child has logged out and logged back in to the relevant publisher app (Edco, Folens, CJ Fallon, Educate.ie, Gill, Mentor) in order to refresh the bookshelf.
What are my child's login details?
On the deployment day your child would have received a deployment sheet listing important details. If this sheet has been misplaced there should be a picture of it on their device. If there are further issues please contact our Help desk. (01-5009060)
How do i apply parental restrictions?

iPAD

You can use restrictions, also known as parental controls, to limit or block specific features on your child's iPad (i.e. Camera, Safari, App Store).

Please click on the video below to see a guide on setting up these restrictions.

Video - Parental Restrictions

Windows

If you are using a Windows device, please note that we have already configured a feature known as Family Safety on your child's tablet. This feature is controlled directly by the school and ensures that students cannot gain access to any inappropriate content via apps, web links, etc.  The school has the ability to run reports on devices to establish app usage, websites accessed, time used on device, etc. At present, we do not have the ability to provide parents with individual access to restrictions placed on the device.

My child's device is frozen.

Device will not power on or screen is frozen:

iPad - Please press the on/off and home button together for 10 seconds - once the Apple logo appears release both buttons and the iPad should power on.

Windows device - Please press and hold the on/off button for 10 seconds until the Windows logo appears. This should allow the device to reboot.

If the above steps do not work please call our Helpdesk (01) 5009060

My child's device is not charging.

Please ensure your child is using the charger that was supplied with the device. For instance, if a student uses an iPhone charger on an iPad, it may result in long term damage to the battery in the iPad.

Please try charge the device with a known working charger.

If the above steps do not work please call our Helpdesk (01) 5009060

My child's device is physically damaged.

On the basis that you have insured your device, please contact your insurance company to discuss repair options.

Alternatively, please contact our Helpdesk to discuss further options (01) 5009060

Ordering Online

How do I access the Online Store?
Visit www.wriggle.ie and please click the orange Order Online button located at the top right hand side of your screen or scroll to the bottom of your page. Here you'll be required to enter your store login code which is provided by your school. 1
Where do I get my store login code from?
You'll get your login code from your school. Depending on the school you may have received an email, a text, a letter or it may be on the school website. 
What bundle should I pick?
Please pick the bundle that represents the year that your child is progressing to in school. So if they're in 1st year presently, you'll pick the 2nd year bundle.
What devices are available to me?

This will depend on what device your school has chosen. Whatever device is presented on your store are the options that are available to you.

For iPad:

They'll be two colours available, Space Grey with black front facing screen and Silver with the white front facing screen. The memory space ranges from 32GB –128GB.

For Windows: Linx 1020 Edu comes in black with 64GB memory. Surface 3 comes in black with keyboard, pen and 64GB memory.

What iPad storage option should I choose?
At Wriggle we would say that the 32GB storage is sufficient for school use. We recommend backing up all data to the cloud application found on your device to help free up any necessary space.
What case should I choose?
This will depend on what device your school has chosen. Whatever cases presented on your store are the options that are available to you.
Should I buy insurance?

At Wriggle we recommend you purchase insurance with your device. Accidents do happen so it is strongly recommended that you insure your child's device to provide cover for the following:

  • Accidental Damage
  • Liquid Damage
  • Theft
  • Worldwide Cover
  • Breakdown
  • Up to 15% discount for Multiple Devices
  • Loss Cover also available for an additional premium
How do I buy insurance with Wriggle?
Wriggle have partnered up with Gadget Insurance to provide the best quality insurance for your device. To purchase insurance on our online store you will be asked to fill out form. You should put in the parents date of birth here as a policy cannot be held by minor (under 18 years of age). If you haven’t taken a policy out while purchasing your device you can still buy insurance by clicking here
How much will insurance cost?
Insurance with Wriggle will be charged on a monthly basis through the online store. The Insurance will self-renew at the end of each year so no need to worry! Insurance will start from €5.79 per month.
What are Wriggle Services?
Wriggle Services is everything Wriggle does for the student and the school. This includes managing, licensing configuration, introductory workshops and support on the student's device. This fee is mandatory.
What books should I buy?
The book list on our store is provided by the school. Core curriculum will be pre-selected for you. You may be required to select optional or language curriculum. These options are provided by the school so if you're not sure please check with your school first before purchasing. Additional books can be purchased at a later date if required. 
What if I don't have a voucher code?
If you are presented with the option to enter a voucher code and have not been provided with one issued from the school please disregard this section.
What is iKydz?
This is a service that was developed by one of the parents in our partner schools. It is a parental internet control that can be used at home to control all device. It allows the parent to help manage the kids online time. This is an optional product you don't have to purchase but if you're concerned about your family's use of online devices at home we would highly recommend the product. Click here to find out more.
Why do Wriggle need student details?
Student details are required in the order to ensure the necessary and correct accounts are created for the configuration of the student device. Each device has a management profile put on it to make it personalised for each student.
What payment method should I choose?
There are four options available for you to make payment on the device. 

Cheque/Postal Order: This will take up to two weeks to process. If you pay by this method we will need your Cheque/Postal Order to be accompanied by your order confirmation number so we can confirm payment.

Credit/Debit Card: This will be processed immediately after purchase in full. When using credit card there will be a 1.6% surcharge. There will be no surcharge if you pay by debit card. 

Credit Union: This is an instalment based option. This is of course subject to approval from your Credit Union. Once your order is placed use your order confirmation number to apply to the Credit Union for this loan. 

Flexirent: This is a third party company which Wriggle partner with to provide a credit option. This is subject to a credit check and approval. You'll be required to fill out an application on the Flexirent website. If you having trouble locating this application please click here.  
What happens if I don't receive my order confirmation email?
If you don't receive your order confirmation email within the first 5 minutes of purchasing the device please do the following;
Check your spam filter (sometimes unfamiliar emails can fall in here). If it is located in your spam filter please move it to your Inbox. You can also whitelist this email address to stop this from happening in the future. 

If it is not located in your spam filter please call Wriggle at 01 500 9060 or email info@wrigglelearning.ie

For Students

Does my device need to be fully charged for school every day?
Yes! You should arrive to school every morning with a battery percentage of 90% or more.
Can I leave my device charging overnight?
As long as you are using the charger that came with the device, then it is okay to charge your device overnight. 
What charger should I use when charging my device?
When charging your device, make sure you only ever use the charger that came with it. So, for example, do not use an iPhone charger when charging your iPad.
How long will my battery last?
Your device will have up to 10 hours battery life, plenty for each school day.
There is a software update available on my device, should I update?
Updates need to be fully tested by our engineers to make sure there are no bugs. Please wait until your school or teacher informs you that it is okay to install any software updates. 
Do I need a case on my device?
Schools are busy places with lots of people. We strongly recommend that you have a case on your device at all times to reduce the risk of damage.
I’ve forgotten my passcode for my iPad – What do I do?

Don't panic. It is really important not to enter the incorrect passcode too many times as you risk having your iPad completely locked out and potentially losing important data.

Get in touch with Wriggle Help desk on 01-5009060 and we will be able to help you.  

Do I need Bluetooth turned on?

Unless you are using a Bluetooth keyboard, Bluetooth does not need to be turned on all the time. Instances when you might need to turn on Bluetooth would be;

  • When using Airdrop to transfer files
  • When using an Apple TV