Please ensure your child is using the charger that was supplied with the device. For instance, if a student uses an iPhone charger on an iPad, it may result in long term damage to the battery in the iPad.
Please try charge the device with a known working charger.
If the above steps do not work please call our Helpdesk (01) 5009060
On the basis that you have insured your device, please contact your insurance company to discuss repair options.
Alternatively, please contact our Helpdesk to discuss further options (01) 5009060
(In order to retrieve these eBooks please logout and back into the relevant publisher applications (Edco, Folens, CJ Fallon etc)
Device will not power on or screen is frozen:
iPad - Please press the on/off and home button together for 10 seconds - once the Apple logo appears release both buttons and the iPad should power on.
Windows device - Please press and hold the on/off button for 10 seconds until the Windows logo appears. This should allow the device to reboot.
If the above steps do not work please call our Helpdesk (01) 5009060
iPAD
You can use restrictions, also known as parental controls, to limit or block specific features on your child's iPad (i.e. Camera, Safari, App Store).
Please click on the video below to see a guide on setting up these restrictions.
Video - Parental Restrictions
Windows
If you are using a Windows device, please note that we have already configured a feature known as Family Safety on your child's tablet. This feature is controlled directly by the school and ensures that students cannot gain access to any inappropriate content via apps, web links, etc. The school has the ability to run reports on devices to establish app usage, websites accessed, time used on device, etc. At present, we do not have the ability to provide parents with individual access to restrictions placed on the device.
Provided the bundle is ordered before the deadline date (issued to you by the school), the device will be ready for the deployment day (indicated on your order confirmation email) in the school. On this day Wriggle will deliver a workshop to the students covering topics such as device features, accessing eBooks, understanding restrictions, acceptable usage, tips and tricks, etc. This session lasts for approx. 1hr 30 mins and class times will be communicated by the school.
Please note, Wriggle do not ship devices directly to your home address in advance of the deployment.
Each school we partner with has their own unique online store. The store designed to make it as easy as possible for you to purchase your child's device bundle e.g. device, case, services & eBooks. The link for an online store can be found on each school website. Simply click on the link and follow the straightforward steps.
If you would like to see an example of how the order process works please click on the video below. (Please note, pricing provided is a sample)
This is a link to youtube!
This will depend on what device your school has chosen. Whatever device is presented on your store are the options that are available to you.
For iPad:
They'll be two colours available, Space Grey with black front facing screen and Silver with the white front facing screen. The memory space ranges from 32GB –128GB.
For Windows: Linx 1020 Edu comes in black with 64GB memory. Surface 3 comes in black with keyboard, pen and 64GB memory.
At Wriggle we recommend you purchase insurance with your device. Accidents do happen so it is strongly recommended that you insure your child's device to provide cover for the following:
Don't panic. It is really important not to enter the incorrect passcode too many times as you risk having your iPad completely locked out and potentially losing important data.
Get in touch with Wriggle Help desk on 01-5009060 and we will be able to help you.
Unless you are using a Bluetooth keyboard, Bluetooth does not need to be turned on all the time. Instances when you might need to turn on Bluetooth would be;