Help & Frequently Asked Questions

To learn how to download an eBook from Folens, please take a look at our video guide. 

Please ensure your child is using the charger that was supplied with the device. For instance, if a student uses an iPhone charger on an iPad, it may result in long term damage to the battery in the iPad. Please try charge the device with a known working charger.

Please contact tech@wrigglelearning.ie for further assistance. 

On the basis that you have insured your device, please contact your insurance company to discuss repair options.

Please contact tech@wrigglelearning.ie for further assistance. 

• Orders placed over the summer months (June - August)
  • These eBooks will be assigned to the students accounts in-time for their return to school at the beginning of term.
    
• Orders placed during the school year (September - May)
  • From time of payment these eBooks will be assigned to the students account within approximately 5 working days.

(In order to retrieve these eBooks please logout and back into the relevant publisher applications (Edco, Folens, CJ Fallon etc)

Some tips on how to fix a frozen device:

iPad - Please press the on/off and home button together for 10 seconds - once the Apple logo appears release both buttons and the iPad should power on.

Windows device - Please press and hold the on/off button for 10 seconds until the Windows logo appears. This should allow the device to reboot.

Please email tech@wrigglelearning.ie for further assistance. 

Learn about enabling parental restrictions for our devices below: 

iPad 

You can use restrictions, also known as parental controls, to limit or block specific features on your child's iPad (i.e. Camera, Safari, App Store).

Please click on the video below to see a guide on setting up these restrictions.

Video - Parental Restrictions

Windows (Linx 1020 & HP x360) 

Students' web browsing activity will be restricted while they are on the school network. As always, web browsing activity constantly needs to be monitored by parents outside of the school environment. 

On the deployment day your child would have received a deployment sheet listing important details. If this sheet has been misplaced there should be a picture of it on their device.

Please email info@wrigglelearning.ie for further assistance. 

Provided the bundle is ordered before the deadline date (issued to you by the school), the device will be ready for the deployment day (indicated on your order confirmation email) in the school. On this day Wriggle will deliver a workshop to the students covering topics such as device features, accessing eBooks, understanding restrictions, acceptable usage, tips and tricks, etc. This session lasts for approx. 1hr 30 mins and class times will be communicated by the school. 

Please note, Wriggle do not ship devices directly to your home address in advance of the deployment.

• Please check your receipt to ensure this eBook was ordered.
• Please ensure your child has logged out and logged back in to the relevant publisher app (Edco, Folens, CJ Fallon, Educate.ie, Gill, Mentor) in order to refresh the bookshelf.

This will depend on what device your school has chosen. Whatever device is presented on your store are the options that are available to you.

The devices available on the 2018 store are: 

• iPad 32GB wifi (2018)
• iPad 128GB wifi (2018)
• Linx 1020
• HP x360

If you have any questions about why your school chose this device, please get in touch with the school directly. 

At Wriggle, we recommend you purchase insurance with the student's device. Accidents do happen, so it is strongly recommended that you insure your child's device to provide cover for the following:

• Accidental Damage
• Liquid Damage
• Theft
• Worldwide Cover
• Breakdown
• Up to 15% discount for Multiple Devices
• Loss Cover also available for an additional premium

Device insurance can be purchased on our store. If you wish to buy insurance at a later date, you can do so through Gadget Insurance by clicking here. We strongly advise that you purchase insurance when you initially buy your device. 

There are two options available for you to make device payment. 

Credit/Debit Card: This will be processed immediately after purchase in full.

Credit Union: Credit unions are the leading provider of loans for educational purposes. You may wish to contact your local credit union to enquire about a loan. You can find contact details for your local credit union here. Please provide your reference number to Wriggle when sending payment to Wriggle.  

  

If you don't receive your order confirmation email within the first 5 minutes of purchasing the device, please do the following:

• Check your spam filter (sometimes unfamiliar emails can fall in here).
• If it is located in your spam filter, please move it to your Inbox. You can also whitelist this email address to stop this from happening in the future. 
• If it is not located in your spam filter, please email info@wrigglelearning.ie. 

Don't panic. It is really important not to enter the incorrect passcode too many times as you risk having your iPad completely locked out and potentially losing important data.

For further assistance, please email tech@wrigglelearning.ie