Wriggle Parents Service and Support

It is vital that school devices are safe and secured for educational use only to prevent students from accessing inappropriate content. It is also very normal for technical or device repair or maintenance queries to arise.

This is why Wriggle's team of support personnel, teachers and technology experts on-staff provide a full suite of device set up and support services to parents and students for *3 years to ensure that your child's device is secured for educational use only and that you have all the tools, resources and support you will need to benefit from enhanced teaching and learning at home and in school.

*Some schools have opted for full service and support for their students for the full duration of your child's time in the school. Please check your Wriggle parent pack for details of the duration of your child's service and support with Wriggle

What is Wriggle's Service and Support? Why do I need it?

Wriggle's full service and support package includes:

Full device set up and security for *3 years

The risk associated with unmanaged devices in school is that students can access any app with any age rating at any time. To prevent this, Wriggle’s team of experts put your child’s device through a rigorous 77 step process to ensure:

• Your device is secured with a device management profile which ensures it can be used for educational use only
• Each and every device goes through a rigorous 77 step configuration process overseen and managed by our dedicated Apple and Microsoft engineers
• School specific device restrictions are applied to the device to adhere to school policy
• Your device is set up with all the apps you need for school preloaded to your device
• Device safety management is in place for *3 years
  
• New school apps and updates are automatically pushed to your device for a full *3 years

Full technical phone and email support for *3 years

Technical Queries and issues arise which is why Wriggle’s team offer parents a full *3 years phone and email support for all app and technical issues including:

• Support for any technical issues with the device
• App support to ensure optimal performance of educational apps
• Device unlocking in cases where devices become Locked or 'Disabled'
• Device reconfiguration to school specifications
• 3rd party account support including device management applications such as ASM, InTune and JAMf Classroom
• Warranty repairs and support
• Logistics repairs support
• Ongoing school app pushes and updates over *3 years
• *36 month software cover
• *36 month Mobile Device Management licence and platform maintenance

On-demand training in technology for learning for parents and students

To ensure that your child gets the full benefits from their device for learning and that you are up to speed with all the digital tools he/she is using everyday in school, all 1st year parents and students will have full on-demand access to a library of over 1000 2 minute tutorials created by Wriggle's expert team of teachers and digital safety experts on our training platform Wriggle Connect Family at no extra charge as part of our school technology bundle.

Our easy 2 minute tutorials cover areas including:

• Device setup and security
• eBook guides
• Internet Safety Filtering
• Applying Parental Restrictions
• Checking Screentime
• Wellbeing and resilience skills
• Uploading Homework Online
• Digital Study Skills
• Accessibility tools for learning
• Tutorials on all your school learning apps

...and so much more

Students are awarded certificates on completion of 'Getting Started Training' and all training tutorials are regularly updated to ensure they are up to date and relevant.

To view the full list of the services and supports we provide to parents and students, download our Parents Service and Support flyer