Services and Support

Unlike buying a device from a retail store shelf, every one of Wriggle’s Student Devices goes through a rigorous process to ensure it is fully locked down and set up for safe use in school, straight from the box.

When you purchase your child’s Wriggle Student Device Bundle here is what you get:

• A high quality ruggedised educational device
• Device case for protection
• Device management licence to safely lock-down devices for education use only
• Full device setup, including installation of all school apps and eBook account configuration
• Ongoing app and tech updates and full phone and email service & support throughout your child’s time in school from over 70 in-house experts

To ensure that your child’s device is secured for educational use only, our technology team at Wriggle put your child’s device through a rigorous configuration process to make sure that:

• The device is set up with a device management profile so that it can only be used for educational purposes
• The device is configured correctly for school and overseen by our dedicated Apple, Microsoft and Google engineers
• School specific device restrictions are applied to the device to adhere to school policy
• Your device is set up with all the apps you need for school preloaded to your device
• Device safety management is in place for the duration of your child’s time in school
• New school apps and updates are automatically pushed to your device for the duration of your child’s time in school

Technical Queries and issues arise, which is why Wriggle’s team offer parents a full phone and email support for all app and technical issues for the duration of your child’s time in school, including:

• Support for any technical issues with the device
• App support to ensure optimal performance of educational apps
• Device unlocking in cases where devices become Locked or ‘Disabled’
• Device reconfiguration to school specifications
• 3rd party account support, including device management applications such as ASM, InTune and JAMf Classroom
• *Warranty repairs and support
• Logistics repairs support
• Ongoing school app pushes and updates
• Device software cover
• Mobile Device Management licence and platform maintenance

To ensure that your child gets the full benefits from their device for learning and that you are up to speed with all the digital tools they are using every day in school, all 1st-year parents and students will have full on-demand access to a library of 100s of 2-minute tutorials created by Wriggle’s expert team of teachers and digital safety experts on our training platform, Wriggle Connect Family, at no extra charge, as part of your child’s Wriggle school technology bundle.

These easy 2-minute tutorials cover:

• Device setup and security
• eBook guides
• Internet Safety Filtering
• Applying Parental Restrictions
• Checking Screentime
• Wellbeing and resilience skills
• Uploading Homework Online
• Digital Study Skills
• Accessibility tools for learning
• Tutorials on all your school learning apps

Students are awarded certificates on completion of all training courses, and all training tutorials are regularly updated to ensure they are up to date and relevant.